The Complete Course on Facilities Management
Course Info
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The field of facilities management is one of the fastest expanding industries. Many of the buildings and services that help businesses and other organisations function are overseen by facilities managers. Services that facilitate and sustain operations fall within the purview of those who work in facilities management.
Health and safety, risk management, business continuity, purchasing, sustainability, space planning, energy, property, and asset management are just some of the many facets of management that are included in these roles. Catering, housekeeping, facilities maintenance, environmental services, security, and front desk are all typical tasks delegated to them.
In this 10-day course, you’ll learn how to organise, staff, and lead your facility department so that you may maximise the benefits of your physical space within the constraints of budget, performance, and other considerations during the length of its whole existence.
The goal of the training is to help participants become more effective at managing facility workers and company assets while also reducing the potential for risk. As the Facilities Management (FM) role develops, this training provides access to cutting-edge knowledge in the field, strikes a healthy balance between asset performance (functionality, availability, reliability, safety), and addresses concrete problems faced on the ground while discussing applicable best practises.
At the end of The Complete Course on Facilities Management the participants will be able to:
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Learn what best practices are available and best proper for implementation in the participants’ organization
- Understand the need for a proper operational & maintenance control center
- Learn how to draw up a (preventive) maintenance concept, based on risk
- Improve strategies to decide when and what to contract out
- Accomplish an outsourcing strategy which helps you in realizing better results
- Understand the different contract types and how to apply them
- Learn how to monitor performance and results
- Understand how a benchmark study can help in improving the process
- Learn how to apply best practices
- Understand how to operate and maintain their facilities as a “business within a business”
- Learn how to be able to share experience and knowledge with others
Whom This Comprehensive Course on Facilities Management Serves
- Director of Real Estate and Facilities
- Specialists in Auditing and Compliance Training
- Department of Administration Department of Risk Management Facilities Management
- Those eager to learn so much about facilities management.
An Overview of Facilities Management
- The Facilities Management process in general
- Facilities Management as a business within a business
- Facilities phases, planning and realization
- Relationship between Facilities Management and Asset Management
The Basic Elements of Facilities Management:
- Strategic & annual planning
- Design, build, and maintain recycle
- Operations & Services
- Work planning & control
- Maintenance & repair
- Information management
Preventive Maintenance & Maintenance Strategy:
- Understanding risk
- Risk-Based Maintenance – the methodology
- Seven steps in developing an efficient and risk-based maintenance strategy
- Defining maintenance tasks
- Case study
- Typical inspection & maintenance tasks for utilities
Outsourcing and Contracting:
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service level agreements
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
MAINTENANCE AND REPAIRS
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
- Overview of the maintenance function
- Key principles within maintenance management
- The impact of “up-time” on the organisation
- The impacts of “downtime” on the organization
KEY MAINTENANCE STRATEGIES
- Developing preventative maintenance strategy
- Developing corrective maintenance strategy
- Developing emergency maintenance strategy
- Monitoring & measuring the combined strategy effectiveness
UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
- Calculating the mean time between failure
- The “Bathtub” failure model
- Probability analysis
- Risk management – The FMEA model
HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION
- Health and Safety at Work
- Handling workplace law
- Environmental efficiency
- External accreditation systems – safety, quality and environmental
MANAGING MAINTENANCE SYSTEMS
- Managing the maintenance budget
- Variance analysis & corrective actions
- Engaging with stakeholders
- Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits